ISO Certification can be a useful tool to add credibility, by demonstrating that your product or service meets the expectations of your customers.
For some industries, certification is a legal or contractual requirement.
ISO 9001 : Quality Management System
ISO 9001 is the most established quality framework used worldwide, and sets the standard not only for quality management systems, but management systems in general.
It helps all kinds of organizations to succeed through improved customer satisfaction, staff motivation and continual improvement. ISO 9001 is one of a series of quality management system standards. It can help bring out the best in your organization by enabling you to understand your processes for delivering your products/services to your customers.
ISO 9001 is based on eight quality management principles (all fundamental to good business practice). When fully adopted, these principles can help improve your organizational performance.
ISO 14001 : Environmental Management System (EMS)
ISO 14001 standard requires organisations to identify all environmental impacts and associated aspects. You also need to define environmental objectives and implement actions to improve performance and processes.
ISO 14001 is an internationally accepted standard that sets out how you can go about putting in place an effective Environmental Management System (EMS).
Environmental impact is becoming prime issue across the world.
EMS defines an effective environmental system which can be applied to all types of companies. Environmental issues have come to the forefront in recent years with greater awareness amongst legislators, insurers, financiers, shareholders, customers, employees and neighbors.
ISO 10002 : Quality Management – Customer Satisfaction
10002 Quality management – Customer satisfaction – Guidelines for complaints handling in organizations
ISO 10002 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.
You can quickly turn customer complaints into customer satisfaction instead – especially when you view complaints as an opportunity to improve what you do and how you do it.
